Refund and Return Policy for Senterprise
Effective Date: 24/06/2024

At Senterprise, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process easy and convenient.

1. Return Eligibility
To be eligible for a return, please ensure the following:
  • Timeframe: Items must be returned within [30 days] of the delivery date.
  • Condition: Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
  • Non-Returnable Items: Certain products cannot be returned, including:
  • Custom or personalized items.
  • Final sale items marked as “non-returnable.”
  • Underwear or swimwear, for hygiene reasons (unless faulty).
2. How to Initiate a Return
To start a return, please follow these steps:
  1. Contact Customer Service: Email us at [returns@senterprise.com] or call [Insert Phone Number] to request a return authorization. Include your order number and reason for return.
  2. Receive Instructions: Our team will provide you with detailed return instructions and a Return Merchandise Authorization (RMA) number.
  3. Pack and Ship: Pack the items securely, including a copy of your original receipt and the RMA number. Ship the package to the address provided by our customer service.
3. Return Shipping Costs
  • Domestic Returns: If the return is due to our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping charges.
  • International Returns: Customers returning items from outside [your country] are responsible for covering return shipping costs and any customs duties or taxes incurred.
4. Refund Process
Once we receive and inspect your return, we will process your refund:
  • Inspection: After receiving your returned items, we will inspect them to ensure they meet our return criteria.
  • Refund Approval: If your return is approved, a refund will be issued to your original payment method within [7-14 business days].
  • Refund Notification: You will receive an email confirmation once your refund has been processed.
5. Exchanges
If you wish to exchange an item for a different size, color, or style:
  • Contact Us: Follow the same steps as initiating a return to request an exchange.
  • Exchange Processing: We will process the exchange once we receive your original item and it passes inspection.
  • Availability: Exchanges are subject to stock availability. If the desired item is not available, we will process a refund instead.
6. Damaged or Defective Items
If you receive an item that is damaged or defective:
  • Contact Us Immediately: Email us at [support@senterprise.com] or call [Insert Phone Number] within [7 days] of delivery. Provide your order number and details of the issue.
  • Resolution Options: We will arrange for a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
  • Check Your Account: Verify with your bank or credit card company as it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done this and still have not received your refund, please contact us at [support@senterprise.com].
8. Return Address
Please send all returns to the following address:
Senterprise
Returns Department
[Insert Company Address]
[City, State, Zip Code]
[Country]

9. Additional Information
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
  • Gifts: If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
10. Contact Us
For any questions or assistance with returns and refunds, please contact us at:
Senterprise
Email: [support@senterprise.com]
Phone: [Insert Phone Number]
Address: [Insert Company Address]
We are here to help you with any concerns regarding your purchase.